- Air-Conditioned Stations and Buses: 17 bus stations and 554 waiting areas with climate control
- Information Displays: Screens showing stops and routes
- Accessibility Features: Flashlight signals and dedicated spaces for People of Determination
- Additional Amenities: Vending machines, cafeterias, NOL top-up machines, and bicycle parking at main stops
General Guidelines for Bus Use
To ensure a pleasant experience for all passengers, the following rules apply:
- Reserved Seating: The three rows behind the driver are reserved for women and children.
- Prohibitions: Eating, drinking, smoking, and carrying heavy luggage are not allowed.
- Behavior: Spitting, littering, and playing musical instruments are prohibited.
Contact Information
For inquiries, contact the RTA through:
- Email: ASK@rta.ae
- Phone: 800-90-90
- Address: Roads & Transport Authority, P.O. Box 118899, Dubai, UAE
- Customer Happiness Centres: Located in Deira, Al Aweer, Al Kifaf, Umm Ramool, Al Twar, Al Barsha, and Al Manarah.
Comparison of RTA Dubai Bus Route Types
| Bus Route Type | Purpose | Coverage Area | Key Characteristics |
| RTA Dubai Express Bus Routes | Fast and direct connections to major destinations | Major hubs and key locations within Dubai | Fewer stops; faster travel time; prefixed with “E” |
| RTA Dubai Feeder Bus Routes | Connects residential areas to main metro stations | Residential neighborhoods and metro stations | Smaller, local routes feeding into larger transport systems |
| RTA Urban CBD Bus Routes | Serves the Central Business District (CBD) | Central business areas of Dubai | High frequency; caters to office commuters |
| RTA Urban Bus Routes | General city transportation | Various city areas across Dubai | Extensive network; connects different neighborhoods and commercial areas |
| RTA Intercity Routes | Links Dubai to neighboring cities | Routes to cities like Abu Dhabi, Sharjah, Ajman, etc. | Longer routes; prefixed with “E” for intercity travel |
