Customers can experience hassle-free customer service in the United Arab Emirates through utilizing toll-free contact numbers. The guide contains essential toll-free contact information for main UAE organizations and services thus enabling simple service access when help is needed. Having these contact numbers accessible will prevent both time consumption and additional work in order to reach banking support or telecom inquiries or government services.
1. National Bank of Dubai (NBD) Customer Care
- UAE Toll-Free Number: 600 54 0000
- International Number: +971 600 54 0000
- Available 24/7 for comprehensive banking support
- Provides assistance for personal banking, credit cards, loans, and general banking services
2. First Abu Dhabi Bank (FAB) Customer Care
- UAE Toll-Free Number: 600 52 5500
- International Number: +971 2 6811511
- Comprehensive customer support for personal and business banking
- Offers assistance with account management, credit cards, and financial services
3. DARB Government Service Helpline
- Toll-Free Number: 800 3272
- Additional Government Service Numbers:
- Department of Municipalities and Transport: 800 850
- TransAD: 600 535 353
- Provides support for administrative and municipal services
- Digital platforms available: www.itc.gov.ae, TAMM platform, DARB and Darbi apps
4. Etisalat Customer Care
- Consumer Toll-Free Numbers:
- 101
- 8005800
- Business Customer Number: 800-9111
- 24/7 support for telecommunications services
- Assists with mobile plans, internet services, and technical support
- Website: www.etisalat.ae
5. du Telecommunications Support
- UAE Toll-Free Number: 111
- Local Customer Service: +97 180 0155
- International Customer Service: +97 155 567 8155
- Email: customer.care@du.ae
- Round-the-clock support for mobile, internet, and landline services
- Provides technical assistance, billing support, and service inquiries
| Service Provider | UAE Toll-Free Number | International Number | Additional Contact | 24/7 Support | Services Covered |
| National Bank of Dubai (NBD) | 600 54 0000 | +971 600 54 0000 | – | ✓ | Personal banking, credit cards, loans |
| First Abu Dhabi Bank (FAB) | 600 52 5500 | +971 2 6811511 | – | Likely | Personal & business banking, account management |
| DARB Government Services | 800 3272 | – | 800 850 (Municipalities), 600 535 353 (TransAD) | ✓ | Administrative & municipal services |
| Etisalat | 101 / 8005800 | – | 800-9111 (Business) | ✓ | Telecommunications, mobile plans, internet |
| du Telecommunications | 111 | +97 155 567 8155 | customer.care@du.ae | ✓ | Mobile, internet, landline services |
Important Tips When Using Toll-Free Numbers
- You must prepare your account or reference number before calling
- You will receive the most detailed support by phoning the company within normal business hours.
- Ensure you have all necessary inquiry details at hand
- Users can find extra contact methods by visiting the company website
How to Save on International Calls
- When dialing from within the UAE you can use toll-free numbers.
- International call methods should be obtained from your service provider because they provide the best cost options
- Modern companies provide customers with the contact options of online chat and email support.
Frequently Asked Questions (FAQs)
What is a toll-free number and is it really free?
A toll-free number is a telephone number that allows customers to contact a business without being charged for the call. In the UAE, these numbers are completely free when dialed from within the country, whether you’re using a landline or mobile phone. Typical toll-free numbers start with 800, 600, or unique three-digit numbers like 101 or 111.
Can I call these toll-free numbers from outside the UAE?
Most toll-free numbers are only free within the United Arab Emirates. If you’re calling from another country, you may incur international calling charges. For international customers, it’s recommended to:
– Check with your international service provider
– Use alternative contact methods like email or online chat
– Visit the company’s website for international contact options
What information should I prepare before calling a customer service toll-free number?
To ensure a smooth and efficient customer service experience, have the following ready:
– Your account or reference number
– Personal identification details
– Specific details about your inquiry
– Recent transaction or service-related information
– Any relevant documentation or account credentials
Are these toll-free customer service numbers available 24/7?
Service availability varies:
– Telecommunications numbers (Etisalat: 101, du: 111) are typically 24/7
– Banking customer service may have specific operating hours
– Government services like Darb have standard business hour support
Always check the official website or confirm the exact operating hours for the specific service you need.
What types of issues can I resolve using these toll-free numbers?
Toll-free numbers can help with a wide range of services:
– Banking: Account inquiries, credit card support, loan information
– Telecommunications: Billing issues, technical support, plan changes
– Government Services: Administrative inquiries, municipal support
– General Customer Support: Service activation, account management, technical assistance
The essential toll-free numbers serve as crucial connections to essential services within the UAE. The available numbers provide quick and efficient access to banking support and telecommunications assistance as well as government services for all your connection needs. The list of essential toll-free numbers should remain close at hand to make your customer service experience faster and simpler.
