What to Do If You Lose Your Emirates ID

Losing your Emirates ID can be a stressful experience, but it's essential to act quickly to avoid any complications. The Emirates ID is not just an identity card—it’s a vital document used for a variety of services, from accessing healthcare and banking to signing contracts. So, what should you do if you lose it, or if it's stolen or damaged? Here’s a comprehensive guide on the steps to follow when this happens, and how you can replace your lost ID with minimal hassle.

Report the Loss or Theft Immediately

The first thing you need to do if you realize that your Emirates ID is lost, stolen, or damaged is to report it. Quick action helps prevent any potential misuse of your ID.

• Visit a Customer Happiness Centre: Head to the nearest ICP (Federal Authority for Identity, Citizenship, Customs and Ports Security) Customer Happiness Centre. Here, you’ll report the incident, and they’ll deactivate the lost or stolen card right away.
• Provide Identification Documents: Bring the necessary documents to verify your identity:
  • For UAE nationals: An original, valid passport and a family book.
  • For GCC nationals: Proof of residency in the UAE.
  • For expatriates: Your original passport with a valid residency permit.
  • For minors (under 15 years): A birth certificate for the child, along with a colored passport photo on a white background.

If the card is damaged, bring the old card along with you for assessment.

Apply for a Replacement

Once you've reported the loss, it’s time to apply for a replacement card. You can do this through various channels:

• In Person: Fill out the replacement application form at any ICP Customer Happiness Centre.
• Online: You can also use the official UAE ICP app, available for download on iTunes and Google Play, to submit your application.

While filling out the form, make sure to double-check the details to avoid any errors that could delay the process.

Pay the Fees

There are some fees involved in the replacement process, which you’ll need to pay:

• Replacement Fee: AED 300 for replacing a lost, stolen, or damaged Emirates ID.
• Application Fees: If you’re applying through a typing center, there will be an additional fee of AED 70. Alternatively, if you’re applying online via the eForm on the ICA website, the fee is AED 40.
• Express Service: If you need your replacement ID urgently, you can opt for the express service at an additional AED 150. This will speed up the process and reduce the wait time.

Wait for Your New Emirates ID

Once your application is submitted and fees are paid, you’ll receive a confirmation text message from ICP with the status of your application. Here’s what you can expect:

• Standard Processing Time: Your new Emirates ID should be ready within 48 hours of submitting your application.
• Express Service: If you’ve opted for the express service, the ID will be ready within 24 hours.

Once your ID is ready, you’ll receive a message from ICP informing you of its availability. You can then collect it from Emirates Post, the official delivery partner for Emirates IDs.

Tips to Prevent Future Loss

Losing your Emirates ID is not only an inconvenience, but it can also be avoided with a few simple precautions:

• Store it Safely: Always keep your ID in a safe, secure place. Avoid carrying it around unless absolutely necessary.
• Use a Wallet or Pouch: A dedicated ID holder or wallet can help prevent accidental loss and make it easier to locate your ID when you need it.
• Keep a Copy: While the Emirates ID is a crucial document, having a photocopy or a digital version (through the ICA app) may come in handy in case of loss or theft.

Contact Information for Assistance

If you have any questions or need assistance during the replacement process, you can always reach out to the ICP Call Centre at 6005 30003. They’ll be happy to provide support and answer any queries. Additionally, you can visit the ICP website for further guidelines or use the online chat feature for quick responses to common inquiries.

For step-by-step instructions on checking your Emirates ID status online, you can explore our detailed guide, which makes the process simple and hassle-free. If you need to update your ID, don’t miss our comprehensive article on how to schedule your Emirates ID biometric appointment, ensuring you secure your slot efficiently and without delays.

FAQs

Losing your Emirates ID doesn’t have to be a nightmare. By following these steps—reporting the loss, applying for a replacement, paying the necessary fees, and collecting your new ID—you can have everything sorted in no time.

Similarly, understanding how to buy property in the UAE as an expatriate ensures a seamless investment process, while knowing how sick leave works in the UAE helps you navigate workplace policies effectively. Acting quickly, keeping required documents handy, and staying informed empower you to handle life’s challenges, whether it’s replacing an ID, buying property, or managing your health.